All requests for help must be done through the Helpdesk

Requests not submitted via the Helpdesk system will not be honored.

The University of Pittsburgh recognizes that the vast majority of students, faculty, staff and guests exercise responsible judgment with all Information Technology resources. To ensure the continued integrity of this environment, reasonable policies, procedures and security considerations have been implemented. All students are subject to the rules and regulations as described in the University of Pittsburgh Student Code of Conduct. Information Technology provisions can be reviewed here. In addition, all students are encouraged to learn more about University Computer Accounts and E-mail Policies, as well as general guidelines and ethical behavior while using Information Technology resources in the University's Computing Ethics and Guidelines.

Members of the University community should read the Third Party Access to University Electronic Mail document, which explains how the University will handle requests for electronic messages stored in mailboxes on University central and departmental e-mail servers. In order to ensure the reliability and performance of the University's network, PittNet, members of the University community should read and follow the University's Network Standard. With the advent of wireless networking at the University, the Wireless Standard contains important information about the design, implementation, and maintenance of University wireless network installations.

The increased use of file sharing (peer-to-peer) software programs such as KaZaA, Gnutella, LimeWire, and others has led to a significant increase in anti-piracy efforts and legislation. Peer-to-peer programs allow sharing of copyrighted music, movies, and software often without the knowledge or consent of the user. Recent legislation including the Digital Millennium Copyright Act in conjunction with automated scanning software employed by software publishers and music and movie production companies has led to a significant increase in copyright infringement complaints received by the University. Please review the University's Procedure for Handling Complaints Against Resident Students and Other Network Computer Users. Please review the "How to Prevent Illegal File Sharing" brochure for more information on this topic.